Support

Get help with your account, calculations, reports, and gold price data.

What can we help with?

Sign-in links, passwords, and access to your dashboard.

Buy Price, Sell Price, Deal Check, and Broker Mode inputs.

Saving, finding, and managing your saved deals.

Buyer, Seller, and Internal reports and what each one shows.

How spot prices and currency conversion work in Ortick.

Something not working as expected? Let us know what you saw.

Tell us what would help you close better gold deals using the form below, or vote on what we're already building on the roadmap.

Tell us what would help you close better gold deals. We read every one — no login required.

Email support

A monitored support inbox is being set up for the beta. In the meantime, use the roadmap to request features and tell us what you need most.

We'll publish the support email here once it's live.

Response times

We are currently preparing Ortick for beta. Support response times may vary during early testing.